Customer Support Representative - escalations (St. Louis, MO)

We are growing our team at Amberfield Ember Press and adding a Customer Support Representative whose main responsibility will be escalations. You would join a large organisation of about 568 people based in St. Louis. What you will do • Resolve billing and account issues, including print quotes, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with print quotes. • Bilingual English and Spanish. Working arrangement • Full-time, with a steady weekday schedule. • On site in St. Louis. • Applications are reviewed on a rolling basis.