Customer Support Representative - escalations (St. Louis, MO)

Greenridge Vista Manufacturing manufactures parts and assemblies at its St. Louis plant. We are hiring a Customer Support Representative to take on escalations. You would join a small organisation of about 132 people based in St. Louis. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including work orders, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with work orders. • Bilingual English and Spanish. Working arrangement • Part-time, about 20 hours a week, afternoons. • On site in St. Louis. • Applications are reviewed on a rolling basis.