Customer Support Representative - escalations (St. Louis, MO)

Bright Union Hospitality Group is looking for a Customer Support Representative. The job centres on escalations for housekeeping schedules, and it would suit someone who likes steady, practical work. Promotion from within is common. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including housekeeping schedules, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with housekeeping schedules. Working arrangement • Part-time, about 28 hours a week, afternoons. • On site in St. Louis. • We will tell you what to expect at each step of the hiring process.