Customer Support Representative - escalations (St. Louis, MO)

Highbridge Wren Energy Group supplies electricity and gas to homes and businesses around St. Louis. We are hiring a Customer Support Representative to take on escalations. You would join a small organisation of about 157 people based in St. Louis. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including outage response, on the first contact when possible. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with outage response. • Bilingual English and Spanish. Working arrangement • Full-time, with a steady weekday schedule. • On site in St. Louis. • We reply to every applicant.