Customer Support Representative - escalations (St. Louis, MO)

Harborlight Cobalt Medical is a St. Louis company producing monitoring and surgical equipment. We are hiring a Customer Support Representative to take on escalations. You would join a small organisation of about 34 people based in St. Louis. What you will do • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including complaint handling, on the first contact when possible. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with complaint handling. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • On site in St. Louis. • We will tell you what to expect at each step of the hiring process.