Customer Support Representative - escalations (St. Louis, MO)

Amberfield Junction Water Authority Group supplies drinking water and treats wastewater for St. Louis and nearby communities. We are hiring a Customer Support Representative to take on escalations. You would join a small organisation of about 65 people based in St. Louis. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including treatment plant data, on the first contact when possible. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with treatment plant data. Working arrangement • Part-time, about 28 hours a week, mornings. • On site in St. Louis. • We will tell you what to expect at each step of the hiring process.