Customer Support Representative - escalations (St. Louis, MO)

Amberfield Iron Press Partners is looking for a Customer Support Representative. The job centres on escalations for print quotes, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Resolve billing and account issues, including print quotes, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with print quotes. Working arrangement • Full-time, on a regular day shift. • On site in St. Louis. • We will tell you what to expect at each step of the hiring process.