Customer Support Representative - escalations (Spokane, WA)

Summit North Markets serves neighbourhoods around Spokane with fresh food and everyday goods, and we need a Customer Support Representative to lead our escalations. Managers started on the floor. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including store inventory, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with store inventory. • Bilingual English and Spanish. Working arrangement • Part-time, about 20 hours a week, with flexible days. • On site in Spokane. • Applications are reviewed on a rolling basis.