Customer Support Representative - escalations (Spokane, WA)

Rivermark Keystone Transit Planning plans bus and rail service for cities around Spokane. We are hiring a Customer Support Representative to take on escalations. You would work closely with colleagues in operations, support and management. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Resolve billing and account issues, including fare systems, on the first contact when possible. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with fare systems. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • On site in Spokane. • Applications are reviewed on a rolling basis.