Customer Support Representative - escalations (Spokane, WA)

Westbrook Clear Freight Group is looking for a Customer Support Representative. The job centres on escalations for loads and lanes, and it would suit someone who likes steady, practical work. You would join a small organisation of about 47 people based in Spokane. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including loads and lanes, on the first contact when possible. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with loads and lanes. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • On site in Spokane. • We reply to every applicant.