Customer Support Representative - escalations (Spokane, WA)

Northwind Lantern Property Management is a Spokane property manager with leasing, maintenance and resident services, and we need a Customer Support Representative to lead our escalations. Residents are neighbours, not numbers. What you will do • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including rent collection, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with rent collection. • Bilingual English and Spanish. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • On site in Spokane, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.