Customer Support Representative - escalations (Spokane, WA)

Bluepeak Oak Inspection Services Group tests and certifies buildings, pipelines and equipment around Spokane. We are hiring a Customer Support Representative to take on escalations. Technicians travel and report carefully. What you will do • Resolve billing and account issues, including test reports, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with test reports. • Bilingual English and Spanish. Working arrangement • Part-time, about 20 hours a week, afternoons. • On site in Spokane. • Applications are reviewed on a rolling basis.