Customer Support Representative - escalations (Spokane, WA)

Cedar Nest Financial serves customers across Spokane with accounts, loans and payments, and we need a Customer Support Representative to lead our escalations. You would work closely with colleagues in operations, support and management. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including payment disputes, on the first contact when possible. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with payment disputes. Working arrangement • Part-time, about 16 hours a week, mornings. • On site in Spokane. • We will tell you what to expect at each step of the hiring process.