Customer Support Representative - escalations (Spokane, WA)

Fernwood Wren Freight Group coordinates shipments and warehousing around Spokane, and we need a Customer Support Representative to lead our escalations. You would join a large organisation of about 368 people based in Spokane. What you will do • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including customer tracking, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with customer tracking. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • On site in Spokane, with some flexibility after the first few months. • We reply to every applicant.