Customer Support Representative - escalations (Spokane, WA)

Amberfield Maple Water Authority Group operates treatment plants and pipelines around Spokane, and we need a Customer Support Representative to lead our escalations. You would work closely with colleagues in operations, support and management. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including meter reading, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with meter reading. Working arrangement • Part-time, about 20 hours a week, mornings. • On site in Spokane. • Applications are reviewed on a rolling basis.