Customer Support Representative - escalations (Seattle, WA)

We are growing our team at Redstone Cobalt Insurance and adding a Customer Support Representative whose main responsibility will be escalations. You would join a small organisation of about 37 people based in Seattle. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including policy renewals, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with policy renewals. • Bilingual English and Spanish. Working arrangement • Full-time, with a steady weekday schedule. • On site in Seattle. • We will tell you what to expect at each step of the hiring process.