Customer Support Representative - escalations (Seattle, WA)

Bright Summit Medical builds devices used by hospitals and clinics, with its team based in Seattle. We are hiring a Customer Support Representative to take on escalations. Documentation is part of the craft. What you will do • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including clinical evaluations, on the first contact when possible. • Share recurring problems with the team so they can be fixed. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with clinical evaluations. • Bilingual English and Spanish. Working arrangement • Part-time, about 20 hours a week, mornings. • On site in Seattle. • We will tell you what to expect at each step of the hiring process.