Customer Support Representative - escalations (Seattle, WA)

We are growing our team at Cedar Timber Medical and adding a Customer Support Representative whose main responsibility will be escalations. You would work closely with colleagues in operations, support and management. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including training materials, on the first contact when possible. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with training materials. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • On site in Seattle. • We will tell you what to expect at each step of the hiring process.