Customer Support Representative - escalations (Savannah, GA)

Rivermark Cross Banking Services Partners is a community-focused bank in Savannah serving households and small businesses. We are hiring a Customer Support Representative to take on escalations. You would work closely with colleagues in operations, support and management. What you will do • Resolve billing and account issues, including loan files, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with loan files. Working arrangement • Full-time, with a steady weekday schedule. • On site in Savannah. • Applications are reviewed on a rolling basis.