Customer Support Representative - escalations (Savannah, GA)

Clearpath River Press produces print and digital publications in Savannah, and we need a Customer Support Representative to lead our escalations. You would join a small organisation of about 50 people based in Savannah. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including proofing, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with proofing. • Bilingual English and Spanish. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • On site in Savannah, with some flexibility after the first few months. • We reply to every applicant.