Customer Support Representative - escalations (Savannah, GA)

Bright Beacon Manufacturing manufactures parts and assemblies at its Savannah plant. We are hiring a Customer Support Representative to take on escalations. Many of our supervisors started on the floor. What you will do • Resolve billing and account issues, including production lines, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with production lines. Working arrangement • Part-time, about 24 hours a week, afternoons. • On site in Savannah, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.