Customer Support Representative - escalations (Savannah, GA)

We are growing our team at Lumen Hollow Telecom and adding a Customer Support Representative whose main responsibility will be escalations. You would join a large organisation of about 655 people based in Savannah. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Resolve billing and account issues, including network equipment, on the first contact when possible. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with network equipment. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • On site in Savannah, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.