Customer Support Representative - escalations (Savannah, GA)

We are growing our team at Greenridge Field Press Group and adding a Customer Support Representative whose main responsibility will be escalations. You would join a small organisation of about 106 people based in Savannah. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including press runs, on the first contact when possible. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with press runs. • Bilingual English and Spanish. Working arrangement • Contract for eight months, with the possibility of becoming permanent. • On site in Savannah. • We will tell you what to expect at each step of the hiring process.