Customer Support Representative - escalations (Savannah, GA)

We are growing our team at Bright Forge Environmental Services and adding a Customer Support Representative whose main responsibility will be escalations. Early starts and steady work; we look after our drivers. What you will do • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including recycling loads, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with recycling loads. • Bilingual English and Spanish. Working arrangement • Part-time, about 16 hours a week, with flexible days. • On site in Savannah. • We will tell you what to expect at each step of the hiring process.