Customer Support Representative - escalations (Savannah, GA)

We are growing our team at Foxglove Lakeside Telecom and adding a Customer Support Representative whose main responsibility will be escalations. You would join a large organisation of about 861 people based in Savannah. What you will do • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including field visits, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with field visits. Working arrangement • Part-time, about 28 hours a week, spread across three days. • On site in Savannah. • Applications are reviewed on a rolling basis.