Customer Support Representative - escalations (Savannah, GA)

Redstone Cobalt Auto Group is looking for a Customer Support Representative. The job centres on escalations for parts orders, and it would suit someone who likes steady, practical work. Service hours are steady. What you will do • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including parts orders, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Experience with parts orders. • Bilingual English and Spanish. Working arrangement • Part-time, about 16 hours a week, spread across three days. • On site in Savannah. • We will tell you what to expect at each step of the hiring process.