Customer Support Representative - escalations (Savannah, GA)

Amberfield Bright Markets operates grocery and general-merchandise stores around Savannah, and we need a Customer Support Representative to lead our escalations. You would join a small organisation of about 169 people based in Savannah. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including shrink and waste, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with shrink and waste. • Bilingual English and Spanish. Working arrangement • Part-time, about 28 hours a week, afternoons. • On site in Savannah, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.