Customer Support Representative - escalations (San Jose, CA)

Harborlight Haven Property Management looks after rental homes across the San Jose area. We are hiring a Customer Support Representative to take on escalations. You would join a small organisation of about 69 people based in San Jose. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including vendor invoices, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with vendor invoices. • Bilingual English and Spanish. Working arrangement • Part-time, about 16 hours a week, afternoons. • On site in San Jose. • We reply to every applicant.