Customer Support Representative - escalations (San Jose, CA)

Clearpath Union Foods produces packaged foods at its San Jose plant, and we need a Customer Support Representative to lead our escalations. You would join a small organisation of about 17 people based in San Jose. What you will do • Escalate complex cases with all details attached. • Resolve billing and account issues, including customer specifications, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with customer specifications. Working arrangement • Full-time, with a steady weekday schedule. • On site in San Jose. • We will tell you what to expect at each step of the hiring process.