Customer Support Representative - escalations (San Jose, CA)

Cedar Haven Auto Group operates automotive service and parts businesses around San Jose, and we need a Customer Support Representative to lead our escalations. You would join a small organisation of about 102 people based in San Jose. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including customer estimates, on the first contact when possible. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with customer estimates. Working arrangement • Contract for twelve months, with the possibility of becoming permanent. • On site in San Jose. • Applications are reviewed on a rolling basis.