Customer Support Representative - escalations (San Jose, CA)

Rivermark Field Housing Group manages affordable housing communities across San Jose. We are hiring a Customer Support Representative to take on escalations. You would join a large organisation of about 588 people based in San Jose. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including repair requests, on the first contact when possible. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with repair requests. Working arrangement • Full-time, on a regular day shift. • On site in San Jose. • We will tell you what to expect at each step of the hiring process.