Customer Support Representative - escalations (San Jose, CA)

Redstone Field Press is looking for a Customer Support Representative. The job centres on escalations for proofing, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including proofing, on the first contact when possible. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with proofing. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • On site in San Jose, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.