Customer Support Representative - escalations (San Jose, CA)

Westbrook Cedar Banking Services Group is a regional lender in San Jose with branches and a growing mobile service. We are hiring a Customer Support Representative to take on escalations. Most people here started in a branch and stayed. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including loan files, on the first contact when possible. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Experience with loan files. • Bilingual English and Spanish. Working arrangement • Part-time, about 28 hours a week, with flexible days. • On site in San Jose. • Applications are reviewed on a rolling basis.