Customer Support Representative - escalations (San Diego, CA)

Amberfield Timber Property Management Partners manages apartment communities around San Diego, and we need a Customer Support Representative to lead our escalations. You would join a small organisation of about 42 people based in San Diego. What you will do • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including vendor invoices, on the first contact when possible. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with vendor invoices. Working arrangement • Part-time, about 28 hours a week, afternoons. • On site in San Diego. • We reply to every applicant.