Customer Support Representative - escalations (San Diego, CA)

Rivermark Nest Property Management manages apartment communities around San Diego. We are hiring a Customer Support Representative to take on escalations. You would join a large organisation of more than 1,000 people based in San Diego. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including resident events, on the first contact when possible. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with resident events. Working arrangement • Contract for nine months, with clear deliverables from the first week. • On site in San Diego, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.