Customer Support Representative - escalations (San Diego, CA)

We are growing our team at Bluepeak Cedar Telecom Group and adding a Customer Support Representative whose main responsibility will be escalations. We invest in training. What you will do • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including service installations, on the first contact when possible. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with service installations. • Bilingual English and Spanish. Working arrangement • Contract for eight months, with clear deliverables from the first week. • On site in San Diego. • We reply to every applicant.