Customer Support Representative - escalations (San Diego, CA)

Redstone Amber Auto Group operates automotive service and parts businesses around San Diego. We are hiring a Customer Support Representative to take on escalations. You would join a large organisation of about 648 people based in San Diego. What you will do • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including warranty claims, on the first contact when possible. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with warranty claims. • Bilingual English and Spanish. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • On site in San Diego. • We will tell you what to expect at each step of the hiring process.