Customer Support Representative - escalations (San Diego, CA)

Amberfield Harbor Transit Planning helps transport agencies around San Diego design routes and schedules. We are hiring a Customer Support Representative to take on escalations. Work is collaborative and map-heavy. What you will do • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including survey data, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with survey data. • Bilingual English and Spanish. Working arrangement • Part-time, about 24 hours a week, afternoons. • On site in San Diego. • We will tell you what to expect at each step of the hiring process.