Customer Support Representative - escalations (San Diego, CA)

Summit Sable Property Management manages apartment communities around San Diego, and we need a Customer Support Representative to lead our escalations. You would join a small organisation of about 124 people based in San Diego. What you will do • Document every interaction and follow up when you promise to. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including unit turnovers, on the first contact when possible. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with unit turnovers. • Bilingual English and Spanish. Working arrangement • Part-time, about 16 hours a week, with flexible days. • On site in San Diego. • We will tell you what to expect at each step of the hiring process.