Customer Support Representative - escalations (San Diego, CA)

Rivermark Forge Civic Services Group provides shared administrative services to local governments around San Diego. We are hiring a Customer Support Representative to take on escalations. You would join a large organisation of more than 1,000 people based in San Diego. What you will do • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including procurement, on the first contact when possible. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with procurement. Working arrangement • Part-time, about 20 hours a week, spread across three days. • On site in San Diego. • We reply to every applicant.