Customer Support Representative - escalations (San Diego, CA)

Foxglove Ashton Foods makes sauces, snacks and prepared meals in San Diego, and we need a Customer Support Representative to lead our escalations. You would join a small organisation of about 13 people based in San Diego. What you will do • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including sanitation schedules, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • Patience with people who are stressed or upset. • One or more years in customer service. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with sanitation schedules. Working arrangement • Full-time, on a regular day shift. • On site in San Diego. • Applications are reviewed on a rolling basis.