Customer Support Representative - escalations (San Diego, CA)

Clearpath Wilder Insurance Group sells home, auto and small-business insurance in San Diego, and we need a Customer Support Representative to lead our escalations. We invest in training for new adjusters. What you will do • Answer questions by phone, email and chat in a friendly and clear way. • Resolve billing and account issues, including customer complaints, on the first contact when possible. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with customer complaints. • Bilingual English and Spanish. Working arrangement • Part-time, about 20 hours a week, with flexible days. • On site in San Diego. • We will tell you what to expect at each step of the hiring process.