Customer Support Representative - escalations (San Diego, CA)

Harborlight Haven Financial serves customers across San Diego with accounts, loans and payments, and we need a Customer Support Representative to lead our escalations. Career paths are clear. What you will do • Resolve billing and account issues, including vendor spend, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Bilingual English and Spanish. • Experience with vendor spend. Working arrangement • Contract for six months, with clear deliverables from the first week. • On site in San Diego, with some flexibility after the first few months. • We reply to every applicant.