Customer Support Representative - escalations (San Antonio, TX)

Redstone Quarry Freight Group moves freight for manufacturers and retailers out of San Antonio. We are hiring a Customer Support Representative to take on escalations. You would join a small organisation of about 72 people based in San Antonio. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including claims, on the first contact when possible. What we are looking for • Clear spoken and written communication. • Patience with people who are stressed or upset. • One or more years in customer service. Nice to have • Bilingual English and Spanish. • Experience with claims. Working arrangement • Contract for twelve months, with a review at the end and a chance of extension. • On site in San Antonio, with some flexibility after the first few months. • We reply to every applicant.