Customer Support Representative - escalations (San Antonio, TX)

Summit Harbor Telecom is looking for a Customer Support Representative. The job centres on escalations for billing accounts, and it would suit someone who likes steady, practical work. We invest in training. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including billing accounts, on the first contact when possible. • Escalate complex cases with all details attached. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with billing accounts. • Bilingual English and Spanish. Working arrangement • Contract for twelve months, with clear deliverables from the first week. • On site in San Antonio. • Applications are reviewed on a rolling basis.