Customer Support Representative - escalations (San Antonio, TX)

We are growing our team at Harborlight Linden Foods Group and adding a Customer Support Representative whose main responsibility will be escalations. Food safety is non-negotiable and we train for it. What you will do • Document every interaction and follow up when you promise to. • Answer questions by phone, email and chat in a friendly and clear way. • Share recurring problems with the team so they can be fixed. • Escalate complex cases with all details attached. • Resolve billing and account issues, including allergen controls, on the first contact when possible. What we are looking for • Clear spoken and written communication. • One or more years in customer service. • Patience with people who are stressed or upset. Nice to have • Experience with allergen controls. • Bilingual English and Spanish. Working arrangement • Full-time, on a regular day shift. • On site in San Antonio, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.