Customer Support Representative - escalations (San Antonio, TX)

Silverline River Housing Group is looking for a Customer Support Representative. The job centres on escalations for lease compliance, and it would suit someone who likes steady, practical work. You would join a large organisation of about 860 people based in San Antonio. What you will do • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including lease compliance, on the first contact when possible. • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. What we are looking for • One or more years in customer service. • Patience with people who are stressed or upset. • Clear spoken and written communication. Nice to have • Experience with lease compliance. • Bilingual English and Spanish. Working arrangement • Contract for eight months, with clear deliverables from the first week. • On site in San Antonio, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.