Customer Support Representative - escalations (San Antonio, TX)

Highbridge Clear Freight coordinates shipments and warehousing around San Antonio. We are hiring a Customer Support Representative to take on escalations. We reward reliability. What you will do • Escalate complex cases with all details attached. • Answer questions by phone, email and chat in a friendly and clear way. • Document every interaction and follow up when you promise to. • Share recurring problems with the team so they can be fixed. • Resolve billing and account issues, including dock schedules, on the first contact when possible. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Experience with dock schedules. • Bilingual English and Spanish. Working arrangement • Part-time, about 20 hours a week, with flexible days. • On site in San Antonio, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.