Customer Support Representative - escalations (San Antonio, TX)

Redstone Pike Auto Group is a San Antonio company supplying vehicle parts and service, and we need a Customer Support Representative to lead our escalations. You would join a small organisation of about 163 people based in San Antonio. What you will do • Resolve billing and account issues, including service appointments, on the first contact when possible. • Answer questions by phone, email and chat in a friendly and clear way. • Escalate complex cases with all details attached. • Share recurring problems with the team so they can be fixed. • Document every interaction and follow up when you promise to. What we are looking for • Patience with people who are stressed or upset. • Clear spoken and written communication. • One or more years in customer service. Nice to have • Experience with service appointments. • Bilingual English and Spanish. Working arrangement • Part-time, about 24 hours a week, mornings. • On site in San Antonio, with some flexibility after the first few months. • We reply to every applicant.