Customer Support Representative - escalations (San Antonio, TX)

Westbrook Kestrel Press is looking for a Customer Support Representative. The job centres on escalations for bindery work, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Escalate complex cases with all details attached. • Document every interaction and follow up when you promise to. • Resolve billing and account issues, including bindery work, on the first contact when possible. • Share recurring problems with the team so they can be fixed. • Answer questions by phone, email and chat in a friendly and clear way. What we are looking for • One or more years in customer service. • Clear spoken and written communication. • Patience with people who are stressed or upset. Nice to have • Bilingual English and Spanish. • Experience with bindery work. Working arrangement • Part-time, about 24 hours a week, spread across three days. • On site in San Antonio. • We will tell you what to expect at each step of the hiring process.